Alaska Airlines
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Alaska Airlines Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Alaska Airlines has 2.2 star rating based on 135 customer reviews. Consumers are mostly dissatisfied.
86% of users would likely recommend Alaska Airlines to a friend or colleague.
- Rating Distribution
Pros: Used to be a good company, Kind and courteous, Sandra in customer service trying to resolve issues.
Cons: Service, Customer service, Less than truthful business practices.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Alaska Airlines has 2.2 star rating based on 135 customer reviews. Consumers are mostly dissatisfied.
86% of users would likely recommend Alaska Airlines to a friend or colleague.
- Rating Distribution
Pros: Used to be a good company, Kind and courteous, Sandra in customer service trying to resolve issues.
Cons: Service, Customer service, Less than truthful business practices.Recent recommendations regarding this business are as follows: "Dint waste your time with Alaskan Airlines", "Careful the linc you click", "Fly delta", "They do it to you once shame on them, they do it to you twice shame on me!", "Go elsewhere".
Most users ask Alaska Airlines for the refund as a solution to their issues.
Review authors value the most Number of Destinations and Cleanliness. Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Alaska Airlines Reviews
"I had no complaints"
I was just trying to contact customer service to change my flight and this came up. I have no complaints User's recommendation: Careful the linc you click
"The Wells Fargo of airlines"
Absolute abysmal customer service and accountability. Since the Federal government oversees standards in aviation, the airlines should have incentives to treat...
Harrison, Idaho
The Wells Fargo of airlines
User's recommendation: Dint waste your time with Alaskan Airlines
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Mileage plan
- Good customer service usually
- Long hold times
Preferred solution: The mileage add to my plan
Seattle, Washington
I had no complaints
User's recommendation: Careful the linc you click
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Horrible experience with alaska from Costa Rica to Los Angeles
My son and I we had the worst traveling experience Ive been traveling all my life. This was by far the worst.
As soon as we arrive to the airport we were in line and we were picked out of the crowd. What do you have a banks randomly checked because theyre bored of history and they open my bag. We were in cars in Costa Rica for 28 days full of dirty clothes, and of the impeachment clause half of the suitcase everything fell out of it nonetheless, they picked it up search the bags as a big we didnt complain we did what was needed and we went and checked. Our bags went through security.
We got checked like everybody else patted down. Everything had no problem, and when we were about to get on the plane we were also pulled out of the crowd for the third time she was off, patted even they had me lift my shirt for took everything out of the bags that we were carrying was so embarrassing.
There was nothing there for them yet they kept the harassment because they wanted something to do shame on Alaska airlines that would allow these people to do that to their customers shame on you I traveled all over the world never ever this happened I was never ever harassed like that, and so disrespectfully that was by all means unnecessary and uncalled for we are tourists vacationers that was horrible horrible and sad!!! You spoiled our vacation Valen
Preferred solution: That nobody gets harassed like I did this was shameful. We went through security like everybody else is yet we had to be searched three times just to give a handful of people a job that we customers have to pay for
User's recommendation: They do it to you once shame on them, they do it to you twice shame on me!!!
Kodiak, Alaska
Late flights lies about delays has people sit on planes because it’s convient for them
User's recommendation: Fly delta
Los Angeles, California
Customer service reps on the phone have been fantastic
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Nakhon Ratchasima, Nakhon Ratchasima Province
Bad service with flight attendant todd
- On time
- Crew retraining
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Miami, Florida
Luggage intentionally left behind, then baggage lost
We landed in Miami from Seattle SeaTac for our Honey moon. 11 day trip in south beach.
We left Seattle Friday 21th (MY BIRTHDAY) at 7:30am. The entire plans luggage was intentionally left in Seattle and not told until we landed in Miami. We were told we would have our bags delivered to us the next evening. The company van arrived to hour rental home without our bags!
Again... WITHOUT OUR BAGS! We have had to spend over $200 just in clothes and hygiene to get by the first 24 hours. We have been wearing the same underwear for going on our 3rd day now.
IM PISSED!! Real *** PISSED
- Lots of locations
- Convenient
- Good customer service usually
- Power tripping employees
- Customer reps at seatacs cleared booth yelled at us
- Obviously dont give a crap anymore
Preferred solution: All of the above: apology, refund, delivery of our belonging and future airline credits
User's recommendation: Bring carry on luggage ONLY
I flew ak air on 7/22/23. Got from Anchorage to Seattle and was removed from connecting flight to Portland because they destroyed my firearms luggage.
Was threatened with physical harm, yelled at, harassed, abused, etc. REPEATEDLY. My halibut was stolen from my fish shipment. "Customer Service" doesn't give two spits about my claims.
Lost ~ $2K, now it's 2/21/24 and they still refuse. And they've done this to a loyal ak air customer of over 50 years, been flying with them since before the Alaska pipeline, even before there was ever a native painted on the tail. Time for Fed/State DOT, FAA, NTSB, TSA etc. formal complaints, possible legal remedies...
Sorry about your Honeymoon. On the bright side, hopefully you'll be telling that story to your Grandkids!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Credit certificate balance
- Great customer service
Preferred solution: I was in error. I re received my certificate.
User's recommendation: I recommend Alaska
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Change email address
Preferred solution: Change the email address
Los Angeles, California
Non-refundable fair
User's recommendation: Go elsewhere
Colton, California
I need to correct my reservation last name and buying an insurance for my tickets
Refund
Preferred solution: Full refund
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Dayton, Ohio
Gate and terminal for flight 477Q
Los Angeles, California
I'm trying to book my son which he is only 14 years old
Providence, Rhode Island
Bad service in Los vage
About
Alaska has grown from a small regional airline to one of the most respected in the nation. Carrying more than 17 million customers a year, Alaska's route system spans more than 60 cities and three countries. The Alaska Airlines fleet of Boeing jets is one of the youngest among all major airlines. The airline expanded methodically throughout the West Coast and in 1987 joined forces with two - Horizon Air and Jet America. By the end of the 80s, Alaska had tripled in size. Its fleet had increased five-fold. And the route map included scheduled service to Mexico and Russia.
At the present time, Alaska Airlines is one of the largest and most reliable airlines in the United States.
Alaska Airlines is ranked 59 out of 512 in Airlines and Air Transport category
Worldwide
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The airlines don’t have security that does these random checks. That is all security that works for the airport.