Seller: Alaska Airlines Product: Alaska Airlines Customer Care Clear all filters (0 of 5 reviews match)
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I was injured about a week before my vacation and needed to use the wheelchair "walker" persons to help from one gate to the next. I was traveling to Canada so I needed them four times: two in the US and twice in Canada. The first time in Seattle, there was a chair...
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4.2
Product
Alaska Airlines Customer Care
I didn't like
  • Customer and gate service
#1299204
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So basically, I would have to pay to use my vouchers. I find this a disgusting way to treat consumers who, in good faith, took insurance to cover my travel...I don't want a cash refund, just an opportunity to travel with my husband before he can not travel anymore. Alaska Airlines...
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Anonymous
Jargon

Why didn't you file a claim through the travel insurance? You probably would of been fully reimbursed it's not alaskas fault that you bought a non refundable ticket and didn't...

1.0
Product
Alaska Airlines Customer Care
I didn't like
  • Companies fees for using a voucher
#1231186
Reply to reviews
Bumped from our flight when we came to the gate , we were told that all flights close the gates fifthteen minutes before *** .We were NOT told this fact when checking our bags , we were not told this when we checked in to board an hour before our flight . What was...
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Anonymous
Anonymous

Same with every airline.the departure time is the time they take off.the 15 min prior allows the pilots to do weight and balance and finish the pre departure checklists and ti...

Anonymous
Jack

Sounds like you should of arrived at the airport sooner and claim some responsibility. If your at the gate 15 minutes prior to the flight that is absolutely irresponsible on y...

1.0
Product
Alaska Airlines Customer Care
I didn't like
  • Service
#1075626
Reply to reviews
On Sunday 4/9, my family was flying together from Santa Rosa to Spokane WA (2 legs of a trip) .My 80-year old mother, who had already been put through humiliating and rough handling by TSA because of her metal hip replacement, was told at the gate that "she had been...
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Anonymous
Anonymous

I'm guessing the employee was traveling for work not pleasure.sounds like they did everything they could to get her on.It is true that when flights are oversold they first ask...

Anonymous
Anonymous

"which I knew to be a completely false statement"How do you know it's a completely false statement? I really would like to know. Please share how you knew what order the compu...

1.0
Product
Alaska Airlines Customer Care
I didn't like
  • Misleading instructions
  • Service by airline and gate agent at sant rosa airport
  • Customer and gate service
#1033205
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Alaska Airlines Customer Care Review

I fly Alaska all the time and they would not allow me to check in for a flight 50min before the flight....bottom line i will never fly alaska again....i will forever warn others of the horrible customer service i recieved.
2.6
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Alaska Airlines Customer Care
#941666
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