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I missed my outbound flight because of a last minute emergency. When I called to see what my options were, I was informed that my return flight was cancelled because missing the outbound was considered a "change" to the itinerary.

I was offered the option of paying an additional $250.00 just to have the same return flight!! So twice what I initially paid just to go one-way. Talk about adding insult to injury. This is the same kind of vulture capitalism that so rampant in this country.

I did,however, remember not to treat the customer service rep poorly. None of this was her fault.

Monetary Loss: $500.

Location: Seattle, Washington

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Guest

Almost all airlines have this rule.you agreed to the terms.its always good to read what your agreeing to when entering into a contract.

Guest

This just happened to me this week as well, August, 2014.

I had a round trip ticket, and missed my outbound flight. I made it to my destination on a different airline.

Then when I went to check in for my original return flight, I found out that Alaska had cancelled it. I have no problem losing the money on my missed flight, I expected to. But a missed flight should not automatically have them cancel the return flight.

From my point of view, they just stole $288 dollars from me, what it cost me to get home. A ticket I had already bought I was expected to buy again.

I too am a frequent traveller (two round trips a month, or 4 flight segments a month), who has been spending my money with Alaska for 17 years, and I have never complained to them about anything.

The customer service rep was not empowered to do anything to make this right, other than to quote their policy that a missed flight constitutes a changed ticket, and they had the right to cancel my return. From my point of view a changed ticket would be me asking for a different flight, which I did not. In their system, my missing a flight changed a 'round trip ticket' to a 'one way ticket', hence it is a change, and they need $240 to make it right. This is simply wrong, and very, very poor customer service.

I did not give them the $240 they asked for, preferring to go to Southwest and give them $288 to get home.

As the telephone customer service lady is not empowered to make things right (a simple look at my account would show them I should be a valued customer), I will email Alaska with this complaint. If they brush me off, quoting company rules and their definition of a changed flight, then I will never again pay to fly Alaska.

Southwest will get all my future business. I will give the a chance to make it right first though.

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