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Alaska Airlines - Just another airline

They once were the best.. now they are just another airline. They have made acquisitions, expanded routes, etc. and have turned a once great airline into just another carrier. We in the oil industry and those of us who work in the bush remember what you use to be... You are a shadow of a great airline. Good bye.
Company wrote 0 private or public responses to the review from Nov 17.
2.7
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
Website
#1402233
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went to Wenatchee wa pangborn air port 1 hr early..after driving 2.5 hours to get there..was not let on because I was not 2 hrs early instead of one hrs early. They kept two passengers [ the only ones there] off plane by shutting down everything..no one at desk to...
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Company wrote 0 private or public responses to the review from Dec 13.
Anonymous
Anonymous

So the title of this banal and lame rant should be "I didn't follow the terms of service I agreed to and wasn't at the airport like I said I would be." Did you not understand ...

I didn't like
  • Customer and gate service
#1422665
Reply to reviews
Mr. Bradley D. Tilden, You run this airline, so I am telling you why it may not do so well in the future. We made plans to take a special trip. We made those plans early in February of 2018 for a late July trip ( see attachment). It was my daughter's birthday and she...
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Company wrote 0 private or public responses to the review from Sep 13.
1.0
I didn't like
  • Customer service
#1354247
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Alaska Airlines - Disappointed

Really disappointed with Alaska. This morning has been the 3rd time in a row that my flight has been cancelled. Over the last couple months. They keep giving us credit but what’s the point if the flights are always cancelled. THE DAY OF! Very unreliable. Better off flying with another airline. Save your time and money ladies!
Company wrote 0 private or public responses to the review from Nov 09.
1.0
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
Website
#1397113
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Alaska Airlines - Horrible

Website says to text them at 82008 for quick response, I've texted multiple times over the past 10 days without any response.
Company wrote 0 public responses to the review from Dec 11.
#1420921
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Alaska Airlines - In time and still wouldnt let me on

I had a 5:11 AM flight out of Redmond Oregon. I got to the gate at 4:55AM and was told I was to late. Barbra who works the gate wouldnt let me on. The biggest issue was.. This is a very small airport and the planes was literally and I do mean literally 30 feet away from the door. I could see both Plane doors open and see the other workers loading the luggage at 5 AM while im begging.... Nope. Lost money as I travel for work. Thanks Alaska
Company wrote 0 private or public responses to the review from Jun 18.
#1282347
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Resolved
My wife, mother in law and daughter returning from Dallas Love field spent 6 hours in the airport only to be told that their flight was cancelled due to flight crew maxed out there flight time. I just attempted the same return flight and with incremental weather delays...
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Company wrote 0 private or public responses to the review from May 03.
Anonymous
Anonymous

All airlines have the same issues

Anonymous
Durpa

Oh thank god! Because to be honest MY safety is FAR more important. Perhaps it’s your ego or your self entitled nature but REALITY is I don’t want to be on a plane with a tire...

#1247551
Reply to reviews
Thanks to Alaska Airlines Phone Number, as I have to travel on an instant basis, I check various airlines but was not able to have the flights reservations, but one my Friend Mr. George David recommend me Alaska Airlines for a book a flight and thanks to God I not only...
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Company wrote 0 private or public responses to the review from Sep 10.
3.8
I liked
  • Flights fare
  • Simple boarding process
  • Alaska airlines reservations
I didn't like
  • Food
#1351726
Reply to reviews
I was injured about a week before my vacation and needed to use the wheelchair "walker" persons to help from one gate to the next. I was traveling to Canada so I needed them four times: two in the US and twice in Canada. The first time in Seattle, there was a chair...
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Company wrote 0 public responses to the review from Jul 09.
4.2
I didn't like
  • Customer and gate service
#1299204
Reply to reviews

Contact Alaska Airlines

Mailing Address:
Alaska Airlines
P.O. Box 24948 - SEAGT PO Box 68900
Seattle, Washington 98124-0948
United States
Phone:
(800) 252-7522
More
My husband and I had planned a birthday trip to Portland Oregon, leaving on April 10th, 2018. Sadly, he was just diagnosed with ALS, and due to his unexpected retirement from his job, at 48 years old,, we had to make the decision to cancel 5 days before we were due to...
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Company wrote 0 private or public responses to the review from Apr 10.
Anonymous
Jargon

Why didn't you file a claim through the travel insurance? You probably would of been fully reimbursed it's not alaskas fault that you bought a non refundable ticket and didn't...

1.0
I didn't like
  • Companies fees for using a voucher
#1231186
Reply to reviews